Shipping policy

3. Shipping & Delivery Times

At Bizart, every piece is created with care and attention to detail. We want to ensure your order arrives safely and within the expected timeframe.

3.1 Delivery Times

Orders are shipped via CTT (Portuguese Postal Service) with the following average delivery times after dispatch:

PORTUGAL (Mainland & Islands): 2 to 3 business days
EUROPEAN UNION: 7 to 10 business days

3.2 Shipping Costs

  • Shipping costs vary depending on the weight and size of the pieces.
  • For items weighing more than 5 kg, please contact us at geral.bizart@gmail.co.

Portugal (Mainland)

  • Up to 1 kg: €6.89
  • 1 kg – 5 kg: €7.99

Portugal (Islands)

  • Up to 1 kg: €11.89
  • 1 kg – 5 kg: €16.50

Spain (Mainland)

  • Up to 1 kg: €7.99
  • 1 kg – 5 kg: €9.99

Spain (Other Destinations: Balearic Islands, Ceuta, Las Palmas, Melilla, Santa Cruz de Tenerife)

  • Up to 1 kg: €17.69
  • 1 kg – 5 kg: €21.59

European Union 1 (Germany, Austria, Belgium, Czechia, Slovakia, France, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands):

  • Up to 2 kg: €25,50
  • 2 kg – 4 kg: €31.99
  • 4 kg – 5 kg: €35.89

European Union 2 (Bulgaria, Croatia, Estonia, Finland, Latvia, Malta, Poland, Romania, Sweden):

  • Up to 2 kg: €27.89
  • 2 kg – 4 kg: €38,59
  • 4 kg – 5 kg: €40,89

NOTES:

  • Orders placed in the online shop cannot be delivered to PO boxes — only physical addresses.

  • Although we make every effort to meet the estimated delivery times, delays may occur due to stock shortages, external factors beyond our control, or issues in the delivery area.

3.3 Atelier Pickup

Pickup available at: Rua Curas, 3A, Loures

Atelier pickup is FREE and must be scheduled after completing your purchase.

NOTE: We do not have a physical storefront — our atelier operates exclusively as a production and storage space. If you choose atelier pickup, please leave your phone number at checkout so we can schedule the pickup day and time.